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Accident Storage
& Recovery

Claim management

One point of contact for the whole claim.

Most of the stress after an accident is not the accident. It is the phone calls — the insurer, the recovery company, the garage, the hire company, all needing the same information and none of them talking to each other. We do that part.

Start a claimCall 0203 916 0204WhatsApp
Photograph requiredAssessor photographing vehicle damage, clipboard in frame. Landscape, wide.

What we can assist with

  • Recovery and storage

    Getting the vehicle off the road and somewhere secure, and keeping it available for assessment.

  • Replacement transport

    Arranging a replacement vehicle where your circumstances, eligibility and availability allow.

  • Vehicle damage and repair

    Assessing the damage and carrying out the repair, with the assessment and the claim consistent with each other.

  • Claim administration

    Handling the paperwork and the back-and-forth so you are not repeating your accident to five different people.

  • Eligible accident-related losses

    Assisting with pursuing costs that may be recoverable depending on the circumstances — which can include loss of earnings, damaged personal items and other accident-related expenses.

  • Referral for injury

    Where anyone has been injured, a referral to our panel of personal injury specialists.

Non-fault accidents.

If the accident was not your fault, you may be entitled to more than your own policy would provide — and you are not obliged to use the repairer or hire company your insurer suggests. We can talk you through what that means in your situation.

We will be straightforward about what is likely to be recoverable and what is not. Some costs are commonly recovered, some depend heavily on the circumstances, and some are not recoverable at all. You will get our honest view rather than an optimistic one.

What we will not do is tell you a claim will succeed, or that a particular cost will be paid. Those decisions rest with the relevant insurers and depend on the facts of your case.

Questions

Worth knowing.

Can ASR help following a non-fault accident?
Yes. Non-fault accidents are a large part of what we handle. We can coordinate recovery, storage, replacement transport and repair, and assist with the administration of your claim.
Can accident-related costs be recovered?
Some costs may be recoverable as part of an eligible claim, depending on the circumstances — this can include storage, repair and other accident-related losses. We can assist with pursuing these, but whether any particular cost is recovered is determined by the circumstances of the claim and the relevant insurer.
What information do I need to start a claim?
Your contact details, your vehicle make, model and registration, your insurance company, and the date, time and location of the incident. Photographs help but are not essential to get started — if you do not have everything to hand, call us and we will begin with what you have.

One call. One team. From accident to back on the road.

Had an accident? Start here.

Tell us where you are and what has happened. We will confirm what we can arrange and get recovery moving.

Start a claim
0203 916 0204WhatsApp