Accident recovery in Kensington and Chelsea.

The Royal Borough has a higher concentration of expensive, low and modified vehicles than anywhere else in the country. A car with limited ground clearance cannot be winched onto a standard bed without risking the front splitter or the underside, and on some vehicles the loading angle alone is the whole problem.

That is what low-approach loading and enclosed transport are for. Enclosed also keeps a damaged high-value car out of sight and out of the weather between collection and assessment, which matters more here than the extra cost usually does.

Tell us the make and model when you call. On these vehicles it genuinely determines the equipment.

Cobbled mews, garden-square terraces and single-width streets with permit parking on both sides are the normal working environment here, and a long tilt-and-slide frequently cannot get in or turn round once it has.

Basement and undercroft garages beneath townhouses and mansion blocks add a height restriction and often a ramp too steep for a damaged vehicle to be pulled up. In those cases the vehicle is usually moved to street level first and loaded there.

Give us the street and, if it is a garage, the access arrangement. It is the difference between one journey and two.

Parking enforcement across the borough is quick and unforgiving. An undriveable car in a resident bay or on a single yellow accrues charges while you are still on the phone to an insurer, which is the usual reason people here move a vehicle into storage sooner rather than later.

Cromwell Road and the A4 running through the borough are the fast element — a different kind of incident from the residential streets, and generally a more straightforward recovery once the vehicle is off the carriageway.